Special Order, Pre-Order & Order-on-Demand Terms and Conditions
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Crystal Disc CD – Special Order, Pre-Order & Order-on-Demand Terms and Conditions
1. Special Order Product
Crystal Disc CD is classified as a Special Order item.
A Special Order item is a product that The Sound of Tape does not normally hold in physical stock and which is ordered from the manufacturer, record label, distributor or authorised supplier specifically in response to customer demand.
Crystal Disc CDs are therefore not standard shelf-stock products available for immediate dispatch.
2. Manufactured on Demand
Crystal Disc CDs are specialist physical products which may be manufactured only after sufficient customer pre-orders or production requirements have been confirmed.
Production may take place in small or limited manufacturing batches specifically for customers who have placed advance orders.
Customers purchasing a Crystal Disc CD should therefore understand that their order may be placed onto a production or waiting list until manufacturing is scheduled and completed.
3. Pre-Order Status
A Crystal Disc CD offered as a pre-order may:
● not yet have been manufactured;
● not yet have been released;
● be awaiting confirmation of a manufacturing schedule;
● be awaiting sufficient customer demand for a production batch;
● be manufactured only after orders have been received; or
● have a provisional release or delivery date which may subsequently change.
Placing an order reserves the customer’s requirement for the product but does not guarantee an immediate production or dispatch date.
4. Estimated Release Dates
Where the manufacturer, label or supplier provides a projected release date, The Sound of Tape will normally include this information within the relevant product description where reasonably possible.
Any projected release, manufacturing or availability date is an estimate only and may be changed, postponed or rescheduled by the manufacturer, label or supplier.
Such dates should not be treated as guaranteed dispatch or delivery dates.
5. TBA – To Be Announced
Some Crystal Disc CD products may be listed with a release date stated as TBA – To Be Announced.
This means that a confirmed manufacturing or release date has not yet been provided.
Customers purchasing a TBA product acknowledge that the waiting period is uncertain at the time the order is placed.
6. Potential Waiting Period
Because Crystal Disc CDs are specialist, limited-production and/or manufactured-on-demand products, the period between the original announcement, customer order, manufacture and final release can vary considerably.
Depending upon the manufacturer and production programme, an Order-on-Demand product may become available within weeks or months, and in exceptional circumstances the production or release timetable may extend significantly longer.
The Sound of Tape cannot guarantee a particular manufacturing date, as this remains under the control of the manufacturer, label or supplier.
7. Separate Products Ordered Together
Where an order contains a Crystal Disc CD together with other products, the availability of the Crystal Disc CD may affect the dispatch timing of the complete order unless the products are arranged for separate shipment.
8. Customer Acceptance
By placing an order for a Crystal Disc CD identified as a Special Order, Pre-Order, Order-on-Demand or TBA product, the customer confirms that they understand and accept:
● the product may not currently exist as finished physical stock;
● the product may be manufactured specifically in response to customer orders;
● production may take place only in small batches;
● a waiting list may apply;
● any stated release date may be provisional and subject to change;
● manufacturing and availability are controlled by the relevant manufacturer, record label or supplier; and
● the product may not be available for immediate dispatch.
9. Your Statutory Rights
Nothing in these terms is intended to exclude or restrict any consumer rights which cannot lawfully be excluded under applicable UK consumer protection legislation.
Crystal Disc CD is a specialist audiophile product and should be purchased on the understanding that it is generally an advance-order product rather than a conventional shelf-stock item.
